Legal information

ARTICLE 1 - Scope of application- Pre-contractual information - Acceptance of the Customer

The present general conditions of sale apply, without restriction or reserve, to all sales concluded by "AMR CONCEPT" with non-professional customers.
The customer acknowledges having been informed, before the conclusion of the contract, in a clear and comprehensible way, of the present General Sales Conditions and of all the information and information referred to in Article L 121-19 of the Consumer Code, and in particular:

• the main characteristics of the services offered, to the extent appropriate to the communication medium used and the services concerned;
• the identity of the seller (company name, geographical address of the establishment and telephone number) ;
• the total price of the services including all taxes or, where the price cannot reasonably be calculated in advance due to the nature of the service, the method of calculating the price and, if applicable, any additional charges or, where such charges cannot reasonably be calculated in advance, a statement that such charges may be payable;
• where applicable, the terms of payment, performance, the date by which the seller undertakes to perform the service, and the terms provided for the handling of claims;
• the reminder of the legal guarantee of conformity of services, the existence of after-sales service and commercial guarantees, if any, and the conditions relating thereto ;
• the duration of the contract, if applicable, or, if it is an open-ended or automatically renewable contract, the conditions for terminating the contract.

The fact that a person signs the seller's order form implies full and complete adherence and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Buyer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the seller.

ARTICLE 2 - Orders

2.1 Quotes

All orders will be subject to a quote previously accepted by the customer. The estimate of the kitchen is a price offer including supplies (Furniture, appliances, accessories) and possibly, the installation of the said elements, valid 1 month as from its date of establishment.

The possible intervention of an architect or a decorator, ordered by the customer, is at the expense of the latter.

The customer undertakes to carry out before the deadline for the installation of the kitchen elements subject to the installation contract, the compliance of his installation by a specialist of his choice in accordance to the requirements of the seller (plumbing with hot water in service on the site, electrical supplies, and wall reinforcements corresponding to the technical plan provided by the seller). In case of lack of compliance with standards, the installer would be obliged to leave the site.

2.2 Order

The order becomes final only after:

• Signature of the estimate by the customer,
• payment of a deposit equivalent to 30% of the total price
• signature of the design and technical plans

The seller sends an email confirming receipt of said documents and confirms the order to the customer.

The customer can only go back on his commitment under the conditions determined by the Consumer Code. Any modification to the initial order, due to the customer, must be the subject of an an amendment.

In case of cancellation of the order by the customer after its acceptance by the seller, for any reason whatsoever except force majeure, the deposit paid at the time of the order will be automatically acquired to the seller and will not give rise to any refund, except in the cases set by the consumer code.

2.3 Right of withdrawal

The customer has, in accordance with the law, a withdrawal period of 7 days from the acceptance of the order for services to cancel it, under the conditions provided by the regulations in force, except if the execution of the services has begun, with the agreement of the customer, before the end of the withdrawal period.

The reimbursement of the sums already paid by the customer will be made within 15 days from the receipt, by the seller, of the notification of the customer's withdrawal using the form provided for this purpose in the order form.

ARTICLE 3 - Rates/Payment Terms

3.1 Rates

The products are supplied at the rates in force at the time of the registration of the order by the seller, expressed in Euros, exclusive of tax and VAT. An invoice is issued by the seller and given to the customer upon delivery and/or installation of the ordered products.

3.2 Terms of payment

The seller shall not be obliged to deliver the products ordered by the customer if the customer does not pay the price in full in the conditions and below indicated.
In addition, the seller reserves the right, in the event of non-compliance with the terms of payment, to suspend or cancel the delivery of current orders made by the customer.

3.2.1 Cash Payment

The customer will pay:

• at the time of the order: a deposit equivalent to 30% of the total price,
• at the time of delivery of supplies: a payment equivalent to 50% of the total price,
• and at the installation: the balance, or 20% of the total price.

In the price of supplies are included the seller's service commitments related to the sale.

In the event of recourse to a subcontractor by the salesman with regard to the installation of the kitchen, the customer is informed that the fitter approved by the kitchen specialist can collect directly the sums corresponding the service provided.

3.2.2 Payment on credit

In the event of purchase by means of a credit granted by the salesman, it is pointed out, in accordance with the provisions of the articles L 311 -1 and following of the Code of the Consumption, that an offer preliminary of credit must be given in duplicate to the customer, specifying in particular that the commitments between the two parties do not become final until the expiration of the seven-day period as well as all the provisions provisions protecting the customer, after the signature of the offer.

In case of purchase on credit, the deposit must be fully refunded when the loan contract could not be finally concluded, in accordance with the provisions of Articles L 311-20 et seq. Code de la Consommation.

ARTICLE 4 - Deliveries

Deliveries will be made within a maximum of 8 weeks from the taking of measurements at the address indicated by the customer when ordering, a few days before the installation and in presence of the customer. The goods will have to be stored either in the room concerned by the installation, or in an adjacent room on the same level. Except in special cases, the products ordered will be delivered in one go on the agreed date. If the customer is unable to take delivery, he shall then bear, after summons, all costs incurred as a result as well as storage costs.

The duration of the installation is estimated at an average of five working days; period that can be increased or decreased depending on the size of the site.

Deliveries, provided by an independent carrier, are deemed to be made upon delivery of the ordered products by the seller to the carrier.

The customer is required to check the condition of the delivered products. He has a period of 48 hours from delivery to form in writing any reservations or claims for non-conformity or apparent defect of the delivered products, with all the related documents. After this period and if these formalities are not respected, no claim can be validly accepted by the seller.
The seller will replace the defective products as soon as possible and at its expense.

For any delay in the execution of work of installation emanating from tradesmen who are not placed under the responsibility of the salesman and making the delivery impossible at the deadline agreed, the customer is held to inform the cooker by registered letter with acknowledgement of delivery within 15 days before the agreed deadline. In the event of non-observance of the time of notice, the seller is entitled to demand again the costs of delivery and installation.

An amendment to the contract is then drawn up to set a new delivery date within a maximum of 3 months.

ARTICLE 5 - Transfer of ownership - Transfer of risk

The transfer of ownership of the seller's products, for the benefit of the customer, will only be realized after full payment of the price.
On the other hand, the transfer of the risks of loss and deterioration of the products of the salesman will be carried out as of delivery and reception of the aforementioned products by the customer.

ARTICLE 6 - Seller's Liability - Warranty

The products supplied by the seller benefit, in accordance with legal provisions,

• of the legal guarantee of conformity,
• the legal guarantee against hidden defects arising from a defect in material, design or manufacture affecting the products delivered and making them unfit for use,
• of the Manufacturer's warranty, depending on the products and brands concerned.

AMR CONCEPT specific guarantees
Furniture warranty:

• 2 years, parts on accessories
• 5 years, parts on furniture
• 25 years, parts on hinges and sliders

Appliance Warranty:

• 2 years, parts, labor and travel
.

Mechanism Warranty:

• 2 to 5 years, parts, on motorization and electronics

Sanitation warranty:

• 2 years, on sink and mixer tap
• 15 years parts on stainless steel sink (corrosion and weld hold)

Any warranty is excluded in case of misuse, negligence or lack of maintenance by the customer, as in case of normal wear and tear of the good, accident or force majeure.

In order to assert its rights, the customer shall, under penalty of forfeiture of any action relating thereto, inform the seller, in writing, of the existence of defects within a maximum period of 48 hours from as from their discovery.
The seller will replace or have repaired the products or parts under warranty deemed defective.

Response time for malfunction at start:
In case of malfunction found during the installation of the kitchen, the customer will contact the SAV, 04-77-25-27-34 who will send a technician within 2 and 10 days maximum depending on the depending on the malfunction.

ARTICLE 7 - Intellectual Property

In addition, Seller shall retain ownership of all intellectual property rights to any studies, drawings, models, etc., made (even at Customer's request) for the purpose of providing the services to the customer. The customer shall therefore refrain from reproducing or exploiting the said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the seller, which may condition it on a financial consideration.

Furthermore, the content of the site is the property of the seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright.

ARTICLE 8 - Applicable Law

This contract is governed by and subject to French law.

ARTICLE 9 - Disputes

All disputes to which this contract could give rise, concerning both its validity, its interpretation, its execution, its termination, their consequences and will be submitted to the competent courts under the conditions of common law.

Reminder of legal provisions
Extracts from the consumer code

Article L121-23

The operations referred to in Article L. 121-21 must be the subject of a contract, a copy of which must be given to the customer at the time of the conclusion of this contract and include, under penalty of nullity, the following information:

1. Names of the supplier and direct seller;
2. Address of the supplier;
3. Address of the place of conclusion of the contract;
4. Accurate description of the nature and characteristics of the goods offered or services offered;
5. Conditions for the performance of the contract, including the terms and time for delivery of the goods, or performance of the the provision of services ;
6. Overall price to be paid and terms of payment; in the case of an installment sale or sale on credit, the forms required by credit sale regulations, as well as the nominal interest rate and the effective rate rate of interest determined under the conditions provided for in Article L. 313-1 ;
7. Facility of renunciation provided for in Article L. 121-25, as well as the conditions for exercising this faculty and, in an apparent manner, the full text of sections L. 121-23, L. 121-24, L. 121-25, and L. 121-26.

Section L121-24

The contract referred to in Article L. 121-23 must include a detachable form intended to facilitate the exercise of the waiver option under the conditions provided for in Article L. 121-25. A decree in the Council of State will specify the information that must appear on this form.

This contract may not include any jurisdictional clause.
All copies of the contract must be signed and dated by the client's own hand.

Article L121-25

Within seven days, including holidays, from the order or the purchase commitment, the customer has the option to renounce it by registered letter with acknowledgement of receipt. If this period normally expires on a Saturday, a If this period normally expires on a Saturday, a Sunday or a holiday, it is extended to the next working day.
Any clause in the contract by which the customer gives up his right to renounce his order or his commitment to purchase is null and void. commitment to purchase is null and void.
This article shall not apply to contracts concluded under the conditions provided for in Article L. 121-27.

Article L121-26

Before the expiration of the cooling-off period provided for in Article L. 121-25, no one may demand or obtain from the customer, directly or indirectly, in any capacity or in any form whatsoever, any consideration or any commitment or provide services of any kind whatsoever.
However, the subscription at home to a daily publication or similar publication, within the meaning of article 39 bis of the general tax code, is not subject to the provisions of the preceding paragraph as long as the consumer has a consumer has a permanent right of cancellation, without costs or compensation, with reimbursement, within a within fifteen days, of the sums paid in proportion to the duration of the subscription remaining to run.
In addition, the commitments or payment orders must not be executed before the expiration of the period provided for in Article L. 121-25 and must be returned to the consumer within fifteen days of his or her withdrawal. The provisions of the second paragraph apply to home-based subscriptions offered by associations and companies companies approved by the State whose purpose is to provide the services mentioned in Article L. 7231-1 of the code du travail in the form of a subscription.

Article L311-25

The contract of sale or provision of services is resolved by operation of law, without compensation:

1. If the lender has not, within the seven-day period provided for in Articles L. 311-15 to L. 311-17, informed the seller of the granting of the credit;
2. If the borrower has, within the time limits set for him, exercised his right of withdrawal.

In both cases, the seller or service provider must, upon request, then refund any sum that the buyer would have paid in advance on the price. As of the eighth day following the request for refund, this sum shall automatically bear interest at the legal rate plus half.
The contract is not cancelled if, before the expiry of the seven-day period provided for above, the purchaser pays cash.